Job description
Key Account Customer Service Advisor
Bury St Edmunds – £24,000 – 9-Month Maternity Contract + Benefits!
The Job:
An exciting opportunity has arisen for a Key Account Customer Service Advisor to join a leading agricultural business on a 9-month maternity cover contract.
Reporting to the Customer Service Lead, this role is responsible for delivering world-class, tailored customer service to key internal and external customers. You will be the first point of contact for these strategic accounts, ensuring their needs are met efficiently while supporting order, prescription, and complaint management.
This is a fast-paced and varied role, requiring exceptional communication skills, problem-solving abilities, and a strong customer-focused mindset.
Key Responsibilities:
Our client is a leading provider in the agricultural sector, delivering high-quality livestock feed solutions to farms across the UK. With a strong commitment to innovation, customer service, and sustainability, they provide an excellent environment for professional growth and development.
The Candidate:
We are looking for a highly motivated individual with strong customer service experience and excellent attention to detail.
Your CV should demonstrate:
Keep up-to-date with the latest opportunities from Agricultural Recruitment Specialists® by registering on our website: www.agriRS.com and following us on LinkedIn, Instagram, Facebook, and Twitter.
As a leading and esteemed recruitment agency specialising in the agriculture, food, horticulture, equestrian, animal health, and rural sectors, Agricultural Recruitment Specialists® prioritise roles across sales, management, marketing, operations, and technical and engineering fields, including international and senior-level positions within our specialised sectors.
Our suite of services encompasses bespoke recruitment solutions, executive search, candidate profiling, knowledge sharing, targeted advertising, and comprehensive recruitment support.
To discover how we can assist in advancing your career or meeting your recruitment needs, please visit www.agriRS.com or contact our recruitment team at 01905 345 155 (UK) or 0044 1905 345 155 (International).
We are renowned for connecting the finest talent throughout the world with the best brands and organisations.
Bury St Edmunds – £24,000 – 9-Month Maternity Contract + Benefits!
The Job:
An exciting opportunity has arisen for a Key Account Customer Service Advisor to join a leading agricultural business on a 9-month maternity cover contract.
Reporting to the Customer Service Lead, this role is responsible for delivering world-class, tailored customer service to key internal and external customers. You will be the first point of contact for these strategic accounts, ensuring their needs are met efficiently while supporting order, prescription, and complaint management.
This is a fast-paced and varied role, requiring exceptional communication skills, problem-solving abilities, and a strong customer-focused mindset.
Key Responsibilities:
- Managing the smooth flow of orders across the supply chain, liaising with key internal teams.
- Executing strategic order reviews to maximise fleet and production efficiency.
- Developing a deep knowledge of key account processes, farmers, and contract growers.
- Providing efficient problem-solving solutions to enhance the customer experience.
- Producing accurate reports in a timely manner.
- Facilitating veterinary liaison for prescription requirements, ensuring compliance with legal protocols.
- Handling customer complaints effectively, working collaboratively to reach mutually beneficial outcomes.
Our client is a leading provider in the agricultural sector, delivering high-quality livestock feed solutions to farms across the UK. With a strong commitment to innovation, customer service, and sustainability, they provide an excellent environment for professional growth and development.
The Candidate:
We are looking for a highly motivated individual with strong customer service experience and excellent attention to detail.
Your CV should demonstrate:
- Excellent telephone manner and strong written communication skills.
- Previous customer service experience, ideally within the agricultural industry.
- Ability to work accurately and professionally under pressure.
- Exceptional organisational skills and a logical, problem-solving mindset.
- Strong team player, able to communicate effectively at all levels.
- SAP experience and Microsoft Office proficiency, including Excel (intermediate/advanced level).
- Salary: £24,000 per annum.
- Contract: 9-month maternity cover.
- Employee Assistance Programme (offering support on a range of topics).
- Private Medical Insurance.
- Enhanced pension options after 12 months (increased employer contributions).
- Career development & training opportunities.
- Cycle-to-work scheme.
- B&Q Trade Card (10% discounts in-store and online).
- And much more!
Keep up-to-date with the latest opportunities from Agricultural Recruitment Specialists® by registering on our website: www.agriRS.com and following us on LinkedIn, Instagram, Facebook, and Twitter.
As a leading and esteemed recruitment agency specialising in the agriculture, food, horticulture, equestrian, animal health, and rural sectors, Agricultural Recruitment Specialists® prioritise roles across sales, management, marketing, operations, and technical and engineering fields, including international and senior-level positions within our specialised sectors.
Our suite of services encompasses bespoke recruitment solutions, executive search, candidate profiling, knowledge sharing, targeted advertising, and comprehensive recruitment support.
To discover how we can assist in advancing your career or meeting your recruitment needs, please visit www.agriRS.com or contact our recruitment team at 01905 345 155 (UK) or 0044 1905 345 155 (International).
We are renowned for connecting the finest talent throughout the world with the best brands and organisations.